Cancellation Policy

At GiftyBy.com, we strive to provide excellent customer service and a seamless shopping experience. We understand that there may be situations where you need to cancel your order, and we have formulated a cancellation policy to ensure fair and transparent procedures for both parties involved. Please carefully read and familiarize yourself with our cancellation policy outlined below:

1. Order Cancellation Timeframe:
   You have a window of 24 hours from the time of placing your order to request a cancellation. We recommend contacting our customer support team as soon as possible via contact form to initiate the cancellation process.
2. Eligibility for Cancellation:
   Our cancellation policy applies to all standard orders that have not been shipped or processed. Once an order has been shipped or processed, it is no longer eligible for cancellation. Please note that certain personalized or made-to-order items may not be eligible for cancellation. In such cases, we will clearly mention the eligibility details on the respective product page.
3. Cancellation Procedure:
   To cancel your order, please reach out to our customer support team through contact form and provide them with your order details, including the order number, customer name, and any other relevant information. Our customer support representatives will guide you through the cancellation process and assist you accordingly.
4. Refund Process:
   If your order is eligible for cancellation, we will initiate the refund process as soon as possible. The refund will be issued to the original payment method used during the order placement. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
5. Changes to Cancellation Policy:
   We reserve the right to modify or update our cancellation policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. We encourage you to review our cancellation policy periodically to stay informed about any updates.

If you have any questions or concerns regarding our cancellation policy, please feel free to contact our customer support team via contact form. We are here to assist you and ensure your satisfaction.

Note: This cancellation policy is provided as a general guideline. For specific details and to ensure accurate information, please refer to the cancellation policy displayed during the checkout process or contact our customer support team directly.